| Being convinced one knows the whole story is the surest way to fail. |
| You have to lead people gently toward what they already know is right. |
| If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow. |
| Making a wrong decision is understandable. Refusing to search continually for learning is not. |
| Selecting the right person for the right job is the largest part of coaching. |
